Thank you for shopping with us. Please test our software before purchase using a trial version. Please note, you can request a trial key by sending an email to firstname.lastname@example.org. Our refund policy has basic rules and some limitations.
Before returning a product
If you are having an issue with a product, there may be other options before requesting a return:
- If you’ve purchased and downloaded software and need assistance with installation and activation, please email email@example.com
- If you require technical support with a Visual Systems Laboratory software product, please email firstname.lastname@example.org
Refund basic rules
We recommend contacting us for assistance if you experience any issues receiving or downloading our products. By our refund policy, we issue refunds for digital products within 30 days of the original purchase of the product if the software has bugs or problems.
Refund policy limitations
- We issue refunds for digital products within 30 days of the original purchase of the product if the software has bugs or problems.
- We do not perform refunds for renewals or after 30 days.
- We do not perform refunds for purchases with discounts.
- All returns and exchanges must be accompanied processed through the appropriate channels within 30 days of purchase.
- When returning software, the software must have the license terminated on the user’s machine and be removed from that machine. We may require you to sign an electronic letter of destruction as a condition of your return to confirm that you have uninstalled and have not made any copies of the product. The license code for these products will be blocked, and you will not be able to install or use the software in the future.
- For promotional items and bundles, all included products and/or services must be returned together. If a service includes in a promotion and/or bundle has been used (for example, a used promotional promo code), the full retail value of the service will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is returned, the discount is void, and the total discount will be deducted from the refund.
- We may extend the 30-day return period during holidays or other periods. If a longer return period was advertised on the website / promotional information when you made your purchase, that longer period applies.
- If we lower our price on an item within 30 days of your purchase, we will honor the lower price. If you notice that we have reduced the price on an item you recently purchased, contact email@example.com, and we will gladly issue a refund or credit for the difference (if you paid with a credit card, you’d need to use the same card). This offer does not apply to price reductions associated with special sale events such as Black Friday, Cyber Monday, and Christmas Holidays.