Frequently asked questions

Remove the demo cameras before applying the license key.

Then activate the received license key.

After that, you can add new cameras.

You can set the desired path on the Storage tab in the camera settings panel:

If the cumulative duration of the video clips in the storage folder exceeds the user-defined size, the oldest recordings are deleted as soon as recording of a new clip is started.

You can set the duration of the archive storage in the camera settings panel:

If the cumulative duration of the video clips in the storage folder exceeds the user-defined size, the oldest recordings are deleted as soon as recording of a new clip is started.

PTZ functions are available only if the camera is connected using the ONVIF protocol (if the camera supports it):

To change the license key do the following:

  1. Open the “About“ window
  2. Click the “Change License Key” button

  3. Enter new key:

You can enable the option to launch several instances of the application in the settings:

You can launch each camera in a separate window, if you enable the option to launch several instances of the application in the settings:

In addition, you can create a separate shortcut for each camera:

And using the launch options on the command line, specify the sizes and coordinates of the windows on the desktop:

The list of available command parameters:

  • -t — topmost window
  • -f — fullsize
  • -r — record starts automatically
  • -u — “Read-only” mode, only view and record functions are available for user
  • -v — only the camera view function is available to the user
  • -w — “Videowall” mode
  • -m — “One-to-Many” mode
  • -q — “Slideshow” mode
  • -c camera_id — starts camera with the specified identifier in Live View mode
  • -a camera_id — launches the video archive page for the specified camera
  • -e — the application does not prevent the PC from going into standby mode
  • -h — launches applications in the system tray
  • -p x,y,width,height — defines the window position on the desktop
  • -d n — allowable timeout of network connection before forced disconnection to the camera, seconds
  • -s — allows image padding on “Video wall” and “One-to-Many” modes

If you know the camera connection string, you can specify it directly on the Add New Camera page. You can disable the auto search for connection alternatives by turning off all Search For options:

The application can be started with start arguments:

Arguments can be specified in the properties of the startup shortcut:

The list of available command parameters:

  • -t — topmost window
  • -f — fullsize
  • -r — record starts automatically
  • -u — “Read-only” mode, only view and record functions are available for user
  • -v — only the camera view function is available to the user
  • -w — “Videowall” mode
  • -m — “One-to-Many” mode
  • -q — “Slideshow” mode
  • -c camera_id — starts camera with the specified identifier in Live View mode
  • -a camera_id — launches the video archive page for the specified camera
  • -e — the application does not prevent the PC from going into standby mode
  • -h — launches applications in the system tray
  • -p x,y,width,height — defines the window position on the desktop
  • -d n — allowable timeout of network connection before forced disconnection to the camera, seconds
  • -s — allows image padding on “Video wall” and “One-to-Many” modes

It looks like the config file is corrupted.
The most common cause is an unexpected power failure on the PC.
Try to remove it. You will find the file in the following path:
C:\Users\[USER_NAME]\AppData\Local\AnyCam\config.xml

The application does not add the time value to the video, you may need to change the settings of the camera itself.

These values are added by the camera:

This issue can be solved by installing a codec.
Try installing a codec pack, such as this one:
https://codecguide.com/download_k-lite_codec_pack_mega.htm

Another option is to enable the conversion of the recorded video:

Please describe the problem in detail and send an email to support@anycam.io

In addition, attach configuration and log files to the message:
C:\Users\[USER_NAME]\AppData\Local\AnyCam\config.xml
C:\Users\[USER_NAME]\AppData\Local\AnyCam\settings.xml
and the log files:
C:\Users\[USER_NAME]\AppData\Local\AnyCam\Logs

You can quickly find files via this button: