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    Posts
  • #37946

    Alan Smithee
    Participant

    Hi

    I’ve entered my license key but it’s still asking me to buy an upgrade license key. I haven’t even added one camera yet.

    #37947

    Support Team
    Keymaster

    Hello, Alan.

    You need to activate the license key. To do this, click the corresponding button in the top panel of the application and in the appeared window enter the key. If the key is entered correctly, a message appears on the successful activation:

    License Key activation

    AnyCam license key

    AnyCam License Key activation

    #37948

    Alan Smithee
    Participant

    Yes I had done that and the message did say successful but I can’t add my camera.

    #37949

    Support Team
    Keymaster

    Well, please clarify a few questions.
    What message appears when you try to add a camera?
    What camera model are you trying to add?
    Do you know the IP address of the camera?

    #37950

    Alan Smithee
    Participant

    When I try to add a camera I get sent to  message Licensing Restrcistions purchase a license key.

    I do not know the model

    Yes I have the IP address

    #37951

    Support Team
    Keymaster

    Ok, I get it.
    Apparently, you have connected demo cameras, so the restriction works. Remove cameras, then try adding your own.

    AnyCam camera removing

    #37952

    Alan Smithee
    Participant

    Thanks!

Viewing 7 posts - 1 through 7 (of 7 total)

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